Return and Exchange Policy
Effective Date: [10-12-2024]
At ARFOX Clothing, we prioritize your satisfaction. To ensure a seamless shopping experience, we offer a 7-day return and exchange policy starting from the date your order is delivered.
Guidelines for Returns and Exchanges
By initiating a return or exchange, customers agree to the terms and conditions outlined below:
Exchange Policy
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Eligibility: Exchanges are accepted within 7 days of delivery for the following reasons:
- Defective or damaged items.
- Change in size, color, or product.
- Items must be:
- New, unused, unwashed, and unaltered.
- In original packaging with all tags intact.
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Process for Exchange:
- First-time exchanges are free per order. For additional exchanges, customers must self-ship the product to our designated address.
- Exchanges for a lower-value item will result in a refund of the balance to the original payment method.
- Exchanges for a higher-value item will require payment of the price difference via a payment link.
- A clear image of the product with visible tags must be uploaded during the exchange request.
- If reverse pick-up is unavailable for your location, you must courier the product to our address at your own cost (shipping charges are non-refundable).
Return Policy
-
Eligibility: Returns are accepted within 7 days of delivery for the following reasons:
- Defective or damaged items.
- Change in size, color, or product.
- Items must be:
- New, unused, unwashed, and unaltered.
- In original packaging with all tags intact.
-
Process for Return:
- A single deduction of ₹150 will apply for reverse pick-up in case of returns. For separate return requests for multiple items, the deduction applies to each request.
- Products purchased during combo offers or promotional discounts are eligible for exchange but not for return.
- A clear image of the product with visible tags must be uploaded during the return request.
- If reverse pick-up is unavailable for your location, you must courier the product to our address at your own cost (shipping charges are non-refundable).
How to Initiate a Return or Exchange
- Click the Return/Exchange link provided below.
- Use your order ID from the confirmation email or log in to your account.
- Upload a clear image of the product showing its tags, packaging, and condition.
- Requests will be verified within 24-48 hours, and a reverse pick-up will be scheduled upon approval.
Return/Exchange Process Link: [Initiate Return/Exchange]
Reverse Pick-Up and Refund Process
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Reverse Pick-Up:
- Once approved, our courier partner will pick up the product within 3-4 business days.
- The product will reach our warehouse within 4-7 business days, and quality checks will be completed in 3 business days.
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Refunds:
- Prepaid Orders: Refunds will be credited to the original payment method within 7-10 days.
- COD Orders: Refunds will be initiated via a payment link. Customers must provide their details to receive the refund.
- Refunds may take 4-7 business days to reflect in your account after being initiated.
Important Guidelines
- Ensure the product is folded neatly, with tags attached, and packed in the original or a plastic cover.
- Clearly write or attach your order number on the package. Missing order numbers may cause delays in processing.
- ARFOX Clothing is not responsible for lost or untrackable packages due to missing order numbers.
Late or Missing Refunds
If your refund hasn't been received within the stated timeframe:
- Check your bank account for deposits from "ARFOX Clothing."
- Contact your bank to confirm any pending transactions.
- If the issue persists, email us at help@arfox.in for assistance.
We’re here to provide a smooth and hassle-free experience. For further help, feel free to contact our support team!
Contact Us:
Email: help@arfox.in
Website: arfox.in
